Return and exchange methods
1. Card products
To avoid swapping, card products cannot be returned or exchanged after sale.
2. Non-card products
If the product is judged by the store to be returned, it must be unused and free of contamination and malfunction caused by non-human defects. If the store prompts you, please keep the complete original packaging (including outer wrapping paper). box), otherwise returns will not be accepted.
Returns cannot be accepted under the following circumstances:
The product has been opened and used, or has been damaged due to human factors, such as stains, malfunctions, damage, wear, abrasions, scratches, and dirt.
The packaging of returned goods is damaged and incomplete, or the invoice and accessories are missing.
Malicious or mass returns.
3. Return process
Contact customer service staff → Confirm returnability → Prepare complete products and invoices → Provide collection time, contact information, and address → Recycling will be carried out by logistics entrusted by the store.
4. Refund instructions
Credit card payers: After confirming that the return is successful, the money will be directly refunded to the original payment credit card account.
Other payers: Please provide bank account/FPS phone number.
5. Exchange instructions
Exchange products must be unused and have no damage or malfunction caused by non-human defects; if the store prompts you, please keep the complete original packaging (including outer packaging carton), otherwise the exchange will not be accepted.
6. Exchange process
When you and the store mutually agree to exchange the goods, please return the original order and place a new order in the store; the company will only send you an invoice for the difference and collect or refund the fees; if not The difference will not need to be processed separately.
